Shipping FAQ

Shipping FAQ

When will my order be shipped?
There is a 24-48 hour processing time for all orders. We strive to ship orders out as quickly as possible. Most orders placed by 2PM Central Time usually go out the same day.

We process orders from 9AM - 4PM Central Time on weekdays.  We do not process orders on Saturday and Sunday and U.S Federal Holidays.

Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.

For international, we are currently shipping to most of the countries. If your country is not listed during the checkout process, we are unable to ship to that location at this time. See more information below.

Please note: Certain orders will be shipped to the card holder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, and VAT fees are not covered and customers are responsible for these payments. Global Vapery is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

All products sold are listed in US Dollars and will not be automatically converted into your local currency. Global Vapery is not responsible for any conversion fees associated with international orders.

For Priority International shipments, tracking will show movement from our warehouse to the International sort facilities and then once it arrives in your country (Not all countries will provide tracking updates. If you have not received your order within 15 days, please contact your local customs agency). Standard international shipping will only show movement from our warehouse to the US international sort facility. (If you have not received your order within 45 days, please contact your local customs agency).

Late Shipments
We do not guarantee transit times, and shipping fees are non-refundable through us. 

For more information, please contact the carriers directly. If you feel your shipment was late due to a service failure, a claim can be filed by using contact information below:

USPS®
1-800-ASK-USPS® (1-800-275-8777)
https://www.usps.com/help/welcome.htm

UPS®
1-800-PICK-UPS® (1-800-742-5877)
For international shipping, call 1-800-782-7892
https://www.ups.com/us/en/help-center/contact.page



Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. You may also log into your account and find this information under "my account" page.

Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Tracking numbers will not be activated until the package has been scanned into their systems. Please direct all delivery issues to the carrier you have selected.

Delivery services available on our site offer speedy and reliable service at a low cost. However, they can and will occasionally make mistakes. Unfortunately these errors are out of our control and Global Vapery is not responsible for errors or delays caused by carriers.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped through USPS.

Have more questions or concerns? Please contact us.